Winner of the 2007 videographer award of excellence in training, this program showcases the incomparable power of customer service when delivered from the heart. Creative customer service with johnny the bagger and the simple. Johnny the bagger from barbara glanz barbara glanz. To download your free copy of around the world with 40 lonely planet bloggers, subscribe to hole in the donut to receive newly published stories and. Johnny the bagger, a true story of customer service, celebrates the incomparable power of customer service delivered from the heart. Oct 27, 2009 an inspiring video about a grocery store bagger with down syndrome who changed the company culture and created customer loyalty by providing service from the heart. Based on the work of noted author and speaker, barbara glanz, this inspiring program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of. Great, short and sweet story that is inspirational for customer service and giving an exceptional experience.
Johnny the grocery bagger by barbara glanz a few years ago, i was hired by a large supermarket chain to lead a customer service program to build customer loyalty. Barbara claims that the family does not want their identities revealed. Daily devotional, september 28, 2011 the simple truths of. Building his book around johnny, a special bagger at a food store, blanchard shows how the smallest act of kindness, and individuality can make or break any company or relationship. A true story of customer service, celebrates the incomparable power of customer service delivered from the heart. Get your kindle here, or download a free kindle reading app. By reading 12 lines, you can easily get inspired to take action. The simple truths of service johnny the bagger inspirational videos this incredibly heartwarming video will move you to tears when you find out what this special grocery store bagger did for his customers. I guess it should teach us not to ignore that still small voice and just do that act of kindness that we know we should do. The story of johnny the bagger as told by barbara glanz in a live speaking engagement. The story about this young man called johnny to protect his anonymity comes from barbara. A true story of customer service, celebrates the incomparable power of customer service delivered from the heart based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to.
The story of johnny the bagger teaches us that we can provide exceptional, from the heart service to each of our customers and make a real difference in our workplace. Motivational humorist, customer service and corporate training expert, keynote speaker. Inspired by johnny the bagger ignite reads blanchard, ken, glanz, barbara on. The presenter was hired by a large supermarket chain to lead a customer service program, and. Team hoyt the most inspirational father and son team to race in an ironman. Johnny the bagger training video employee university. I like the idea of adding quotes to each of the movie you enjoyed must meant a great deal for yourself. He then said, i heard what you had to say about service and i liked it. Be inspired in your walk with jesus christ and grow in your. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and changed. Im just a bagger in the store and i have downs syndrome, but i wanted to think of a way i could make a difference. Songs year by anthem lights inspirational growing with the hand that gives rose foloronsho alakija tony robbins 30 years stuttering cured healed 7 minutes anthony brown group therapy bishop tudor bismark send holy ghost 1. The story about this young man called johnny to protect his.
Pieces like hole in one the films main theme, bagger offers to caddy for junuh, and savannah needs a hero are stringladen, vaguely anthemic compositions that match the films somewhat bland sentimentality. A stunning collection of free short motivational videos. Feb 19, 2011 johnny the bagger trailer barbara glanz duration. During my speech i said, everyone of you can make a difference and create memories for your customers that will motivate them to come back. One tenpack of notepads and ink pens also sold separately in. Johnny, a 19year old with down syndrome, singlehandedly developed a culture of customer centricity. Take the case of johnny the bagger an unforgettable story about a young man who changes the culture of a grocery store by being creative and giving the customers more than they expect.
Johnny the bagger a true story of customer service about the program. When johnny finds a way to put his own personal signature of care on every interaction, his inspired action ripples out in unexpected and inspiring ways. Get a free daily inspirational quotations by email. If everyone could experience the kind of unconditional love and caring exhibited by johnny the bagger it would be a much better world. Some of them i have seen before and some i have not yet. Millions of people worldwide have been touched by the precious story of johnny the bagger. Shep hyken amazing customer service taxi cab story by customer service speaker duration. Road king special walk around video misfit industries builds a custom bagger at sema 2014. These are perfect for a quick boost of inspiration or for sharing with friends, family and colleagues. Songs year by anthem lights inspirational growing with the hand. This program, johnny the bagger, was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. A motivational speaker at the convention shared the story of johnny the bagger. Ken blanchard, coauthor of the one minute manager and coauthor with barbara glanz of the simple truths of service as inspired by johnny the bagger. First i would like to thank jd for your 25 inspirational movies.
This movie focuses on a young man with down syndrome named johnny, who works at a grocery store. Johnny the bagger explores how a young man with down syndrome makes an. Apr 26, 2016 this movie focuses on a young man with down syndrome named johnny, who works at a grocery store. Inspired by johnny the bagger blanchard, ken, glanz, barbara on. It tells a true story of a young grocery bagger named johnny who had downs syndrome and exhibited a type of service that made his store a success. Vimeo gives control freaks the power to tweak every aspect of their embedded videos. Several years ago when i was with walmart i attended one of our conventions.
His checkout line wraps around the frozen food isle while all other lines are empty, and his family doesnt want any attention. Post jobs, find pros, and collaborate commissionfree in our professional marketplace. The young man on the phone said, barbara, my name is johnny. Yet johnny calls barbara up to tell her all about it. The legend of bagger vance original soundtrack original. The film follows the true story of johnny, a young man with downs syndrome, who changes an entire organization with a single choice. The simple truths of service is an unforgettable true story about johnny, the grocery store bagger with down syndrome whose creative approach to customer service will inspire your company to stand out from the competition.
So johnnys family doesnt want to get the attention yet hes caused a whirlwind of reaction in the store he works at. Barbara glanz certainly made an impact on the members of the ceo council of tampa bay. However, sometimes the power of video can convey a much more powerful message than a sentence can ever make. A true story of customer service teaches employees what true customer service is.
The following list contains 10 mustwatch inspirational youtube videos. Nov 07, 2000 robert redfords photogenic adaptation of steven pressfields the legend of bagger vance features an equally pretty, traditional score by rachel portman. A true story of customer service celebrates the incomparable power of customer service delivered from the heart based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart. As a result of her presentation two years ago, these sometimesjaded executives took note of the customer services lacking at the heart of their companies and many made lasting compass corrections to their operations supporting a more humanistic approach to their teams. Down syndrome occurs in one out of every 750 births in the united states. Story of johnny the bagger from a live speaking engagement by barbara glanz. A simple, direct conversation of outstanding customer service highly recommend this book.
The johnny story, which barbara has been sharing in her presentations since 1998, is featured in the simple truths of service as inspired by johnny the bagger, which barbara coauthored with ken blanchard. Super inspirational i find all kinds of love and ideas of thoughtfulness and selflessness to spread from the inspiration of this video. Despite his doubting coworkers and his bosss tunnel vision, he manages to bring a smile to even the gloomiest face and inspire the rest of the. Use features like bookmarks, note taking and highlighting while reading the simple truths of service. Johnny the bagger employee training video courses on.
Anyway, i liked the video although the link didnt seem to work for me. The simple truths of service simple truths simple truths. Anyone who has seen the story of johnny the bagger knows it is very inspiring and i wish it were really true, but i suspect it is not. Sep 29, 2011 this incredibly heartwarming video will move you to tears when you find out what this special grocery store bagger did for his customers. To be truly successful in addressing customer needs, everyone, regardless of job title or responsibilities, must bring passion, motivation and a personal commitment to delivering exceptional service. An inspiring video about a grocery store bagger with down syndrome who changed the company culture and. The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal. Based on the inspirational book the simple truths of service. We cover a lot of inspirational quotes here at lifehack. This program was inspired by a true story about johnny, an individual with down syndrome who worked as a bagger at a grocery store. Motivational and inspirational videos from simple truths.
Johnny the bagger a true story of customer service owen. Nov 02, 2015 a month later she received a phone call from a 19yearold grocery bagger named johnny. Feb 27, 2018 johnny, a 19year old with down syndrome, singlehandedly developed a culture of customer centricity. Make a difference by imaginary foundation this is the kind of stuff that gets me really excited because it shows and demonstrates that anybody can make a positive difference in peoples lives regardless of what position we hold professionally or individually. So johnny s family doesnt want to get the attention yet hes caused a whirlwind of reaction in the store he works at. A true story of customer service discover the incomparable power of customer service delivered from the heart. See more ideas about inspirational movies, motivational speeches and inspirational videos. It is a testament to the impact barbara glanzs message of hope, that one person can make a difference, has had on thousands of people, both through her speaking and writing.
Inspired by johnny the bagger hardcover nov 6 2018 by ken blanchard author, barbara glanz author 4. The lesson johnny delivers is that individual employees, no matter how small their. A true story of customer service video service from the heart video content expert interview trainertalk interview 6. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. Your browser does not currently recognize any of the video formats available. The simple truths of service is an unforgettable true story about johnny, the grocery store bagger with down syndrome whose creative approach to customer. Johnny the bagger achieves this goal with a professional, heartfelt, and well directed and acted dvd about making a difference in the workplace. He said, barbara, i heard what you had to say about service, and i like it. Creative customer service with johnny the bagger and the.
Terry fox the marathon of hope johnny the bagger anyone can make a difference brenden foster even the young nick vujicic circumstances are what you make of them patrick henry hughes a hand played well jessica cox you dont need wings to fly. A true story of customer service celebrates the incomparable power of customer service delivered from the heart based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide from the heart. Download it once and read it on your kindle device, pc, phones or tablets. Download click here to view a portion of the leaders guide. Im a bagger at the grocery store and i have down syndrome.
A motivational customer service video inspiring employees to turn obligations into opportunities and create a positive, memorable experience for all customers. Johnny the bagger an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store by being creative and giving his customers more than they expect. Discover the difference one person can make in this true story of johnny the bagger, a young man with down syndrome who changed an entire store. Through his efforts, he also facilitated organisational growth.
Its amazing to see how something that seems so insignificant can have such a large impact. Johnny the bagger is a popular video useful for individual or group training in. Well, about a month later, barbara gets a call from a young man who introduces himself as johnny. He proudly informed her that he had down syndrome and told his story. Jun 24, 2007 inspirational movie about customer loyalty. The all new paul yaffes baddest bagger facebook page.
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